New “gotchas” that travelers never see coming
When Yesim Saydan flew from New York to Amsterdam recently, she was shocked when a ticket agent weighed her carry-on backpack.
CONSUMER RIGHTS
Frigidaire’s frozen promises left me out in the cold
Mike Tarallo pays a fixed rate to repair his refrigerator but gets endless delays, false diagnoses, and a canceled service visit. Can Frigidaire and its parent company, Electrolux, thaw this ice-cold mess?
He accepted a $15,000 offer to give up his seat. Then Delta called him a liar
When Daniel Christiansen boarded a recent Delta Air Lines flight from Salt Lake City to Palm Springs with his wife and infant daughter, he thought he’d hit the jackpot. He thought wrong.
Help! My two-factor authentication on Amazon stopped working after I got a new phone
Bruce Gerencser can’t access his Amazon account after changing his phone number, leaving two-factor authentication tied to his old number. Despite making calls for six weeks, submitting his ID three times, and sending emails to executives, he hits a wall with Amazon’s customer service.
Best Buy refused to replace a broken appliance — until this happened
Amber Lise is trapped in an eight-week ordeal with Best Buy over a malfunctioning microwave oven. Best Buy repeatedly denies her exchange request. Is there a way to change its answer?
Help! Airbnb banned me for life — but won’t say why
After Airbnb bans Kevin Donovan for life, he tries to find out why. But Airbnb won’t tell him. Will it tell this consumer advocate?
Carnival charged me a $500 cancellation fee I didn’t know about. Can I get it back?
When Cory Belkov cancels his Carnival cruise, he gets a refund — minus a $500 cancellation fee. It’s the first he’s heard of the fee. Does he have to pay?
StubHub issued tickets for the wrong showtime. Can I get a refund?
Lori McBride buys StubHub tickets for a 1 p.m. show but discovers they’re for 7:30 p.m. StubHub denies her a refund because she didn’t immediately contact the company. But what about StubHub’s FanProtect Guarantee?
Why did FedEx charge me $1,237 to ship luggage it couldn’t deliver?
When Todd Janus sends his luggage to Norway via FedEx, it gets stuck in customs. Does he still have to pay $1,237?
Help! I was charged $370 for an order that doesn’t exist!
When Kenneth Rogers orders a modem through AliExpress, he receives nothing but a $370 bill. How can he get his money back?