StubHub charged me $747 in fees after Adele postponed her concert. But it promised not to!
Ellen Kwan-Portal just can’t let go of her Adele tickets.
CUSTOMER SERVICE
My American Standard shower doesn’t work! Can you help me get it fixed?
Doreen Waltrich pays American Standard $32,952 for a new bathroom, but now the shower doors don’t work. Why won’t the company fix it?
Frontier Airlines overcharged me $220 for luggage! Can you help me get it back?
Allison Sanders prepays for her checked luggage on a Frontier Airlines flight from Denver to Orlando. But the airline charges her for her bags twice. Now it won’t refund her for the second charge. Can she get her second charge back?
Ticketmaster fraud: Locked out of Braves tickets, no refund!
Toni Bowick buys tickets to an Atlanta Braves game through Ticketmaster but then can’t access them before the event. Ticketmaster claims she doesn’t have an account. And then it keeps her money. Can Ticketmaster do that?
Help! Turo is charging me $500 for cracked paint on my rental car
Latisha Thompson rents a car through Turo and is charged $500 for a paint job that she says was defective to begin with. Can she get a refund?
Will Subaru take responsibility for this “fatally flawed” Forester?
Despite repeated repairs, Anita Smith’s 2020 Subaru Forester won’t start and is “fatally flawed.” Why won’t Subaru help her get it fixed?
When travel plans go off the rails: How to fight for a refund from Railbookers
Lynda Eberhart and her husband were looking forward to a scenic trip with their friends through the Canadian Rockies. They booked their journey through Railbookers, paying $5,419 for a luxurious Rocky Mountaineer rail tour. But when disaster struck, their dream trip turned into a months-long battle for a refund.
JetBlue lost my wedding dress and won’t reimburse me. Can you help?
JetBlue loses Jean Michielli-Pendl’s bag for 43 days, ruining her 50th anniversary trip. At first, it offers just $181 to cover the cost of replacing necessary medications, clothing, and even a wedding dress. Is that enough?
Downgraded on my flight from Sydney to Tokyo. Why won’t Booking.com refund my money?
If you paid for a business class seat but got an economy class seat instead, you would expect an apology and a prompt refund from the airline, right? And if you used an online travel agent, you’d assume it would do everything it could to help.
My Uber driver took me on a terrifying ride — is this $5 credit enough compensation?
An Uber driver takes Andrew Greenman on a wild ride through the Washington, D.C., suburbs. Does the company owe him anything for the stressful experience?