ELLIOTT ADVOCACY Archives

Scott Rosenblatt canceled an Uber Eats order within 30 seconds but was slapped with a cancellation fee—even though the restaurant hadn’t started preparing his food. After Uber refused a refund, he disputed the charge with his credit card company… and won. Uber retaliated by blocking his account indefinitely. Consumer advocate Christopher Elliott stepped in, exposing Uber’s harsh policy of banning users who win chargebacks. Following advocacy, Uber quietly reinstated Scott’s account but ignored questions about its flawed system. A stark warning: Disputing charges with gig platforms can backfire, leaving customers locked out of essential services.

Banned by Uber after I won my credit card dispute — can you help?

May 17, 2025May 16, 2025 by Christopher Elliott

Scott Rosenblatt canceled his Uber Eats order but still had to pay for it. Now Uber is blocking his account. Can he get them to drop the charges and unfreeze his account?

Dawn Nelson's trip to Oaxaca turned into a refund nightmare when Booking.com canceled her hotel reservations. After weeks of repeated requests for documentation, she felt stuck in a loop. Learn how she navigated the process and ultimately secured a $2,948 refund for her accommodations.

This is ridiculous! Booking.com owes me $2,948 and I’m stuck in some kind of loop

May 13, 2025May 12, 2025 by Christopher Elliott

Dawn Nelson’s trip to Oaxaca, Mexico, for the Day of the Dead celebrations should have been a memorable experience.

As airlines tighten carry-on luggage rules, travelers face new challenges. Eddie Cannon's experience with Delta highlights the growing scrutiny. Discover essential tips for packing smarter, complying with regulations, and avoiding extra fees. Learn how to navigate the changing landscape of airline carry-on policies for a smoother travel experience.

Airlines are getting stricter about carry-on luggage. Here’s what to do about it.

July 15, 2025May 11, 2025 by Christopher Elliott

Are airlines tightening their carry-on luggage rules? Passengers like Eddie Cannon believe the answer is “yes.”

After Steve Eliason booked a hotel near Glacier National Park, he faced a $169 charge when the hotel closed unexpectedly due to the owner's labor. Frustrated with Hotels.com, he sought help. Learn how he navigated the situation and ultimately secured a refund for his canceled reservation.

How to get a refund after a hotel closure: My $169 battle with Hotels.com

May 8, 2025May 7, 2025 by Christopher Elliott

Steve Eliason cancels a hotel booked through Hotels.com after the owner goes into labor and closes the property. But Hotels.com still charges him for the room. What happens when a third-party booking site fails to honor a cancellation?

Corwin Simmonds encountered a frustrating $457 overcharge from Budget after renting a car in France. Despite multiple unauthorized charges and poor customer service, he persisted in seeking a resolution. Learn how he navigated the process and ultimately secured a refund for the erroneous charges.

Budget overcharge: I paid an extra $457 for my car rental in France!

December 20, 2025May 5, 2025 by Christopher Elliott

When Corwin Simmonds rented a car from Budget in Marseille, France, he never expected a simple transaction to become a frustrating ordeal with multiple overcharges and a bewildering lack of customer service.

Deirdre Stewart ordered six bras online and paid with PayPal, but received only two bras in the wrong size and a hideous shower curtain. Despite providing all required documentation, she has been waiting six weeks for a refund through PayPal’s Purchase Protection plan. After numerous frustrating interactions with PayPal’s customer service, including a disturbing call with a supposed supervisor, Deirdre reached out for help. With assistance, PayPal finally resolved her case, refunding her purchase. This bizarre experience highlights potential flaws in PayPal’s protection plan and the importance of documented communication.

I ordered bras, but they sent me a hideous shower curtain

August 20, 2024August 16, 2024 by Christopher Elliott

Deirdre Stewart orders six bras online but receives only two — plus a “hideous” shower curtain. Will PayPal’s protection plan help her?

The engine in Ali Cotton's Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?

Jiffy Lube ruined my car engine. Why won’t it pay $12,998 for repairs?

September 10, 2024April 12, 2024 by Christopher Elliott

The engine in Ali Cotton’s Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?

Dollar doesn't have the rental car Beth Bonness reserved in Atlanta, but that's not stopping it from charging her $82. Can it do that? And how does she get a refund?

Dollar didn’t have my rental car — but it still charged me $82!

June 5, 2025January 31, 2024 by Christopher Elliott

Dollar doesn’t have the rental car Beth Bonness reserved in Atlanta, but that’s not stopping it from charging her $82. Can it do that? And how does she get a refund?

In this intriguing case, Evonne Hopkins faces a dilemma after booking a room without a private bathroom through SuperTravel. Despite their no-refund policy, she challenges the lack of disclosure. Find out how this situation unfolds and if SuperTravel adjusts its stance in this captivating travel troubleshooter story.

Help! My bed & breakfast doesn’t have a bathroom!

February 5, 2024January 24, 2024 by Christopher Elliott

Evonne Hopkins books a room at a bed & breakfast that doesn’t have a bathroom. Can she get her money back?

In this detailed account, John faces a challenging transaction dispute with PayPal over a $2,600 fraud. The incident highlights significant flaws in digital transaction security, prompting a deep dive into PayPal's handling of unauthorized activities. Learn essential tips for safeguarding your online transactions and understand the complexities of resolving such disputes in the evolving landscape of digital finance

How do I get PayPal to reverse a fraudulent charge for $2,600? Can you help?

September 25, 2024January 19, 2024 by Christopher Elliott

PayPal won’t refund an unauthorized charge on John Boham-Cook’s account, even though it reversed two others by the same fraudster. How can he get the company to see things his way?

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