What would you do? Billed for car rental damage, and then re-billed
I was about to move Don and Carri Schoeller’s car rental case into the “solved” file when I got the following email from them:
ENTERPRISE
I rented a clunker — now they want my cash
Nancy Westcott’s rental through Enterprise does not go well. She’s handed the keys to a junky car and then she’s accused of damaging it when she returns it. Now the company wants $775 from her. What can she do?
Oops, you missed a scratch on the roof
When an Enterprise employee points to a scratch on the roof of Sandy Lamke’s rental car, she’s assured the company won’t charge her for the damage. But it does. Now, despite her efforts to have the bill withdrawn, Enterprise insists she pay up. Should she?
Are car rental employees rewarded for finding dings and dents on your vehicle?
The allegation that car rental companies have turned the damage claims process into a profit center is so common, I could probably write an entire blog on it.
Sorry, wrong address: Enterprise car rental turns down Expedia customer at the counter
Regular readers of this site are familiar with car rental companies’ no-rent lists. But did you know that there are other instances in which a company might refuse you a car — even if you have a completely legitimate reservation?