FRAUD
Furious at United because she missed her best friend’s funeral
They’re furious with United for canceling Alicia’s ticket and issuing an involuntary refund. Alicia Haviland missed her friend’s funeral.
I have until Friday to cough up $14,000 – should I pay?
Given my backlog of cases, it’s unusual to cover about something I just heard about a few hours ago. It’s even more unusual to redact the name of both the passenger and the airline.
Why fake reviews don’t really matter
Don’t believe everything you read online, especially on user-generated review websites such as TripAdvisor or Yelp, which claim to help you find the best hotels and restaurants.
Travel insurance claims can hinge on the tiniest details
When it comes to travel insurance claims, Hannah Yun was about as sure as anyone that hers would be successful. She was wrong.
I paid $6,995 for a travel club membership — did I just get scammed?
Cathy Evans doesn’t fit the profile of a typical scam victim. She’s an account manager for a technology company in Boston, and she likes to think of herself as a discerning customer.
It’s alive! Prime Travel Protection pursues customer who didn’t want “insurance”
Remember Prime Travel protection, the Colorado travel insurance company that shut down amid allegations it sold unlicensed policies? Turns out it’s not dead yet.