Gerardine D’Sa checks two bags in Bangalore but only receives one in Chicago. Air France’s customer service team rejects her legitimate receipts with absurd excuses. Can D’Sa recover the full compensation she deserves under international law?
When items vanish from your luggage, can you trust your airline to make it right?
Bonnie Thiel and her husband are stranded in Toronto after a flight delay on Lufthansa. Why won’t the airline cover her hotel expenses? And how does she get reimbursed for them, now that she’s home?
JetBlue loses Jean Michielli-Pendl’s bag for 43 days, ruining her 50th anniversary trip. At first, it offers just $181 to cover the cost of replacing necessary medications, clothing, and even a wedding dress. Is that enough?
When an airline loses your luggage, does it have to fully refund your expenses? That’s what Adam Hirsch would like to know after Swiss International Airlines lost his luggage on a flight from Los Angeles to Venice, Italy.
If you’re reading this because your luggage has gone missing, you’re not alone.
When Swiss loses Mark Bromley’s luggage on a flight from Zurich to Geneva, he files a claim for compensation. He never hears back. Does he deserve anything?
Alexandra Wensley’s chances of getting American Airlines to cover her laundry bill were better than average.
