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Elliott Report

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ONLINE TRAVEL AGENCY

Expedia promis Evelyn Fink a refund on her unused flight credit. But where's the money? And why is she only getting a fraction of her credit?

Can I get a refund for these airline credits on Expedia?

January 24, 2024September 26, 2022 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Hotels offer perks if you book direct. Skip your travel agent and those comparison booking sites. They're pulling out all the stops.

Hotels offer perks if you book direct. But should you?

January 31, 2024January 22, 2018 by Christopher Elliott

Skip your travel agent and those comparison booking sites. That’s what more hotels want you to do, and they’re pulling out all the stops to persuade you to do it.

But should you?

Categories Commentary

I sent Amoma my bank information, but it won’t issue my refund

February 1, 2024September 12, 2017 by Christopher Elliott

Greg Burton books a room well in advance through Amoma for a trip to celebrate his and his wife’s anniversary, but they find their daughter is going to have a baby — during their trip. He cancels and Amoma promises him a refund, but won’t process it without information Burton can’t provide. Can we help?

Categories The Travel Troubleshooter
The recent superstorm that slammed into the East Coast grounded tens of thousands of travelers, including Neil Weiss.

After the storm, who has your refund?

January 22, 2024November 24, 2012 by Christopher Elliott

The recent superstorm and series of nor’easters that slammed into the East Coast grounded tens of thousands of travelers, including Neil Weiss.

Categories The Navigator
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