Want to skip the bot and talk to a human? It could cost you
The problem with artificial intelligence is simple: When travelers need it the most, it is the least helpful.
TRAVEL INDUSTRY
Travelers are resigned to paying more and getting less. Do they deserve this?
Don’t look now, but air travelers are paying more and getting less — and they’re fine with it.
Travel is more “nonrefundable” than ever — here’s how to get around that
Christina Anderson thought her hotel room in Reykjavik, Iceland, was refundable. But when her flight to Iceland was canceled because of bad weather, she made a stunning discovery: It wasn’t.
Why are travelers making such a mess this summer?
Sharmistha Das says she didn’t trash her Lyft. But her driver claims she dragged her bicycle helmet along the side of his door, leaving several long scuff marks.
Travelers reached their breaking point this summer. Is loyalty dead?
When it comes to travel, is loyalty dead?
That’s the question many travelers have been asking themselves during a record-breaking summer.
Want better customer service when you travel? You must be joking
If you think customer service is a joke, you’ve probably been traveling recently.
What happened to my $3,157 flight credit? And how do I use it?
Vicky Cordes is trying to use a $3,157 airline ticket credit from the pandemic. But her travel advisor, wholesaler and airline are all pointing fingers at each other. Who’s got her money?
Outrageous! Hotels are charging for parking — whether you have a car or not
Hotels have finally gone too far when it comes to parking fees.
The ultimate guide to finding a travel advisor
Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We’ll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.
He tried to cancel a reservation and receive a refund. Vrbo charged him $31,995 instead
Can a Vrbo take $31,995 from your bank account and leave you with nothing? It happened to Gerry Bauer. Here’s how to make sure it doesn’t happen to you.