Weather excuse doesn’t add up for this Booking.com customer
When WestJet canceled Brittany Muffet’s recent flight, she found herself caught in a blame game between the airline and Booking.com. But that wasn’t the weird part.
TRAVEL TROUBLESHOOTER
Air France rejected my baggage claim for the most ridiculous reason
Gerardine D’Sa checks two bags in Bangalore but only receives one in Chicago. Air France’s customer service team rejects her legitimate receipts with absurd excuses. Can D’Sa recover the full compensation she deserves under international law?
How a simple car rental cancellation turned into a $52 annoyance on Expedia
Todd Brueshoff cancels his Hertz rental through Expedia two days before pickup and receives an email confirming that there’s no cancellation fee. But wait, there is! Hertz charges him a $52 no-show fee. Can he get his money back?
Why can’t I get a refund for my canceled Alaska Airlines flight from Expedia?
Laura Hughart has fought Expedia for almost a year to reclaim $500 for a canceled Alaska Airlines flight. But she’s caught in a loop between two airlines and an online travel agency. Will anyone help her?
Her brother was on his deathbed. Should Expedia refund her flight?
Brenda Stopay rushes home from a cruise after learning her brother is critically ill, but a booking error caused her to miss her flight. Despite months of back-and-forth between Orbitz and Aer Lingus — including submitting her brother’s death certificate repeatedly — neither company will approve her $715 refund. Can she cut through the red tape and get a resolution?
Avis charged me $450 for a “heavy smoke smell” in my car — but I don’t smoke!
Randall Lee returns a rental car to Avis after a 7-hour rental during which he only drove 57 miles — only to receive a $450 cleaning fee a week later for a “heavy smoke smell.” But hang on. Neither Lee nor his wife smoke. Can he get a refund?
Americans are quitting their vacations. Here’s how to leave your trip early
It was supposed to be his first real vacation in years — a hiking trip to the Canadian Rockies. And then Erwin Gutenkunst got a call from the office.
Help! Airbnb banned me for life — but won’t say why
After Airbnb bans Kevin Donovan for life, he tries to find out why. But Airbnb won’t tell him. Will it tell this consumer advocate?
Stranded by a flight delay. Why won’t Holland America refund my $3,952?
A family’s dream Alaska cruise collapses when a flight delay leaves them stranded. Holland America refuses to issue a refund despite having booked their flights. Can they get their $3,952 refunded?
American Airlines canceled my flight after a hurricane — why am I only getting this credit?
Nathan Ciurzynski’s flight from Tampa to San Diego is canceled because of a hurricane. When he asks American Airlines for a refund, it offers a flight credit instead. Can he get his money back?