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VRBO

Explore the issue of vacation rental hosts cancelling stays and keeping the paid money through Vrbo. Learn about the dispute resolution process and find out if you qualify for a refund in such a scenario. A must-read for all those planning their next holiday or weekend getaway.

Vrbo took my $1,270! Can a vacation rental host cancel my stay and keep my money?

January 22, 2024February 13, 2023 by Christopher Elliott

Can a vacation rental host cancel your reservation and keep your money? Shannon Jenkins wants to know after her host decided to pocket the money she paid Vrbo for a four-day weekend in Sonoma’s Russian River Valley.

Categories Advocacy
There's a musty smell in her Vrbo rental. Can she get her money back?

There’s a musty smell in her Vrbo rental. Can she get her money back?

January 19, 2024February 7, 2023 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
When she shows up at her Vrbo rental for a one-night stay, the access code doesn't work. She asks for a refund, the owner blocks her.

She wanted a refund for her Vrbo rental. The owner blocked her.

January 21, 2024May 30, 2022 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Interested in a vacation rental? You'll need to know a few important things before you push that "book" button.

How to rent a vacation home in 2025: the ultimate guide

January 1, 2025January 28, 2021 by Christopher Elliott

Before you rent a vacation home, listen to Richard Powers’ story. Earlier this year, he found a bargain on a four-bedroom cabin in Lake Placid, N.Y., through Vrbo, a vacation rental site. He contacted the “owner” through the platform, who instructed him to wire the money to his bank account.

Categories Answers, Ultimate Consumer Guides
When I read Grace Lou's email, I couldn't believe it. I thought this problem had already been fixed. But it was staring me in the face.

The VRBO scammers strike again! But can I help?

February 5, 2024September 28, 2015 by Christopher Elliott

When I read Grace Lou’s email, I couldn’t believe it. I thought this problem had already been fixed. But it was staring me in the face.

Categories Should I Take The Case?
What makes Sylvia Guarino's case interesting isn't that she had a disappointing stay at a vacation rental she booked through VRBO.

Do I deserve a refund for this Sicilian vacation rental through VRBO?

January 27, 2024August 18, 2014 by Christopher Elliott

What makes Sylvia Guarino’s case interesting isn’t that she had a disappointing stay at a vacation rental she booked through VRBO.

Categories Should I Take The Case?
Diana Younts' problem isn't her vacation rental from hell. That one, she fixed on her own. She was trying to leave a review.

Why can’t I leave a review about my vacation rental from hell?

January 27, 2024June 9, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
Pat Morin’s vacation rental in Aruba is a disaster -- and she hasn’t even left yet. She’s trying to get her money back, but the owner refuses. Is there any hope?

I canceled my vacation rental, but they’re keeping my deposit

January 23, 2024August 9, 2013 by Christopher Elliott

Pat Morin’s vacation rental in Aruba is a disaster — and she hasn’t even left yet. She’s trying to get her money back, but the owner refuses. Is there any hope?

Categories The Travel Troubleshooter
Just when I thought it was safe to rent another VRBO vacation home, I received a complaint about a rental in Utah that went terribly wrong

Oh no, not another VRBO phishing scam!

January 22, 2024September 10, 2012 by Christopher Elliott

… Read more

Categories Commentary
The rental cabin in Williams, Ariz., she found through VRBO.com had three bedrooms -- the perfect size for her family.

Was this Grand Canyon vacation rental a grand scam?

January 22, 2024April 12, 2012 by Christopher Elliott

The rental cabin in Williams, Ariz., she found through VRBO.com had three bedrooms — the perfect size for her family. So last year, Trudi Wood sent the owner a $839 check for a deposit.

Categories Commentary
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