Expedia said it refunded my airline tickets, but it didn’t. What should I do?
Keith Dawe has been waiting since 2020 for Expedia to refund his airline tickets. But neither the online agency nor his airline can find the missing money. Where is it?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
I paid twice for my hotel on Booking.com. Can I get a refund?
Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won’t Booking.com, the site through which she made the reservation, help her?
My trip to Iraq was canceled. Why can’t I get a $7,590 refund for my canceled tour?
When Diane Gottlieb’s tour of Iraq is canceled, the tour operator offers her a voucher for a future trip. She wants a refund for her canceled tour. Can she get her $7,590 back?
Airbnb promised to pay for his hotel. So why didn’t it?
When David Tuttle’s Airbnb host moves him to a different rental, Airbnb offers to cover his hotel expenses. Where’s the money?
United Airlines canceled my flight after a desynchronization problem. Why can’t I get a refund?
When United Airlines cancels the last leg of Andy Wilson’s flight to Iceland, he must buy a new ticket. The airline blames a “desynchronization” — but will it cover his extra costs?
Vrbo refund problem: The company owes me $21,014 for my replacement rental in Hawaii!
When Cheryl Mander’s rental in Hawaii is uninhabitable, Vrbo agrees pay her $21,014 for her replacement. Now she has a Vrbo refund problem, because it won’t pay up.
How much is a Delta SkyMile worth? This nearly bankrupt cruise line wants to know
American Queen Voyages, which is teetering on the brink of insolvency, is holding up Terrance Hardy’s refund. The reason? It can’t figure out how much a Delta SkyMile is worth.
Lyft surprised me with a $150 cleaning charge. Is that allowed?
Jared Hakimi finds a $150 charge on his credit card after a Lyft ride. Is that allowed — and will the charge stick?
I paid an extra $1,796 to get to my cruise. Why won’t NCL reimburse me?
After Elaine Simmons’ flight reservation is lost, she pays an extra $1,796 to get to her NCL cruise. Why won’t the cruise line help her recover the money?
Oh no! Thrifty charged me an extra $250 for a car rental upgrade. Can I get a refund?
When Leah Page picks up her rental car from Thrifty, it charges her a $250 upgrade fee. Can it do that without her permission? And how can she get a refund?