They paid for an extra legroom seat on AirTransat. Then they got a downgrade.
It seems airlines are constantly finding new ways to make flying more uncomfortable. But for Mary Ann and David DeMichael, AirTransat succeeded beyond its wildest dreams.
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Airline code-share nightmare: WestJet left me stranded in Calgary!
Jeff Berman’s flight from Seattle to Quebec City was a nightmare. A delay on the first leg of his flight left him stranded in Calgary, and the only way out was to buy a new ticket to his final destination.
I’m on an airline’s credit card blacklist. How do I get off?
When Air France flagged Elana Gershuny’s ticket as fraudulent, it didn’t just strand her in Lyon, France. It also landed her on a secret airline blacklist.
Help! Budget charged me $1,166 for a “loss of license plate” — is that legal?
Just when you think you’ve seen every car rental fee under the sun, you hear from someone like Jason Hunter.
A strange Swiss refund case: Here’s how to really confuse an airline
Marian Houk’s problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure — my failure.
My vacation rental owner told me to cancel. Why can’t I get a refund from Booking.com?
When Jeff Wickstead’s vacation rental manager demanded that he cancel his Booking.com reservation in London, he had every reason to believe he’d get his money back. But he didn’t — and now he’s not sure what to do.
Lufthansa made a booking error! Will I ever get a refund for my ticket?
Lufthansa made a booking error that cost Scott Davis more than a flight to Rome. It also tested his patience with a hidden fee, a mind-boggling bureaucracy, and world-class corporate stubbornness.
Can you trust Bounce with your luggage?
When Lauren Labadie used an app called Bounce to find a place to store her bags in Marseille, France, she had every reason to believe she could trust Bounce — and that she’d see her luggage when she returned.
That’s absurd! FedEx can’t delete my account
What should you do if FedEx can’t delete your account? It happened to one of our readers. Here’s how we solved the problem.
SeatGeek ticket problem: They couldn’t deliver my football game tickets — can I get my money back for travel expenses?
If you have a SeatGeek ticket problem, how much does the company have to do to make things right?