These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Can Airbnb cancel a booking at 4 a.m., lock your account and keep your money? That’s what Nancy Kankindi wants to know after the vacation rental platform showed her the door without explanation.
Can an online travel agency keep your money after making a reservation you didn’t want? Booking.com just did it to one of our readers.
What should you do if your car rental company runs out of cars? Can your online booking site just keep your money? Here’s the unfortunate truth.
What is SIM swapping and how do you prevent it? Here’s how to protect yourself from identity theft and reclaim your money.
Can I dispute a credit card charge I made abroad? That’s what one of our readers wants to know. Here’s the surprising answer.
Does Airbnb allow kids? Some do, but some don’t, as one of our readers found out. Will her host keep all of her money?
Can ITA Airways keep the money for your upgrade bid but send you to economy class?
When James Storie and his family checked into a Vacasa vacation rental in Florida’s Panhandle, he was stunned by the condition of the home.
Jennifer Book’s problem with a canceled Booking.com vacation rental and Affirm — and the heartbreaking loss of $6,074 — looks like an open-and-shut case.
There’s a rule in the Travel Bible that your rental car must be insect-free. But the folks at the Hertz location in Palo Alto, Calif., forgot to study their scripture on the day Miguel Lopez came to town. And they handed him the keys to a car infested by ants.
