This is the worst seat on the plane — and it’s not what you think
Every time I board a flight, I think about safety. But am I worrying about the wrong thing?
Christopher Elliott
Will Subaru take responsibility for this “fatally flawed” Forester?
Despite repeated repairs, Anita Smith’s 2020 Subaru Forester won’t start and is “fatally flawed.” Why won’t Subaru help her get it fixed?
Can you fix this inconvenient routing on my National Geographic tour, please?
Harrison Coerver has a problem with his upcoming National Geographic tour. One of his days has turned into a more than six-hour journey from Hanoi to Luang Prabang. Can he get it changed back to a nonstop flight?
When travel plans go off the rails: How to fight for a refund from Railbookers
Lynda Eberhart and her husband were looking forward to a scenic trip with their friends through the Canadian Rockies. They booked their journey through Railbookers, paying $5,419 for a luxurious Rocky Mountaineer rail tour. But when disaster struck, their dream trip turned into a months-long battle for a refund.
Why your hotel stay feels like a rip-off (and how to fix it)
Should your hotel room include air conditioning? Victoria Holtz thinks so. Her resort in Fort Lauderdale, Fla., did not.
How do you make cruising sustainable? Here’s how Aurora Expeditions is trying
Aurora Expeditions, a small Sydney-based cruise line, is on a mission to rewrite the cruise industry’s sustainability narrative in a big way.
This program didn’t work for me. Why can’t I get my $8,871 back?
After Tara Helman signs up for the Pompa Program, she doesn’t see any results. Now she’s trying to get her money back, but the company only offers a partial refund. Why won’t it honor its money-back guarantee?
JetBlue lost my wedding dress and won’t reimburse me. Can you help?
JetBlue loses Jean Michielli-Pendl’s bag for 43 days, ruining her 50th anniversary trip. At first, it offers just $181 to cover the cost of replacing necessary medications, clothing, and even a wedding dress. Is that enough?
Downgraded on my flight from Sydney to Tokyo. Why won’t Booking.com refund my money?
If you paid for a business class seat but got an economy class seat instead, you would expect an apology and a prompt refund from the airline, right? And if you used an online travel agent, you’d assume it would do everything it could to help.
Should I cancel my summer vacation?
Is the thought of going on summer vacation too much for you? Too much money, too much hassle, too much everything?