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Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
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Problem Solved

Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.

Alan Grinnell is having phone trouble with Verizon. Why can't he get the credit he deserves? Now what should he do?

Verizon won’t correct a billing error – now what?

January 27, 2024July 31, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
When CenturyLink sends Mark Schrader the wrong modem, he calls for help as it is not the modem he wanted. Is anyone listening?

Help! CenturyLink sent me a modem I didn’t want

January 27, 2024July 17, 2014 by Christopher Elliott

When CenturyLink sends Mark Schrader the wrong modem, he calls for help as it is not the modem he wanted. Is anyone listening?

Categories Problem Solved
After a series of technical problems and a move, he pays fee, but can he get out of it without paying a termination fee?

Help! DirecTV is holding my TV hostage

November 24, 2025July 3, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Mindy Reyes' mother is facing a big phone bill from Verizon for service she didn't order. Can this be fixed?

Help! Verizon overbilled my mother

January 27, 2024June 26, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Andre Klass's water heater is plagued by constant failures. Who's responsible for this malfunctioning heater appliance, and can it be fixed?

Help, my water heater is a lemon!

January 27, 2024June 19, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Ralph Lagergren's cell phone "protection" won't protect him when he tries to invoke a buyback clause. Is he out of luck?

Help! I’m having a disconnect with my cell phone insurance

October 18, 2023June 5, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Someone I’d never met in person – made an offhanded comment about one of my children. Should I blacklist him?

Yes, I have a blacklist. Can you guess who’s on it?

January 26, 2024June 3, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
The brake light on Irene Sherman's pre-owned Jaguar is flashing on and off, but the fix is proving to be impractical.

Why won’t Jaguar repair my failing brakes?

January 26, 2024May 29, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Dennis Tucker's premium Yahoo mail account has been closed, and he doesn't know why. Yahoo won't answer his calls. Now what?

Not too thrilled about my Yahoo mail

January 26, 2024May 22, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Nathalie Poulin gets a mouthful of glass when she takes a sip of her milkshake at a Planet Hollywood restaurant. Now what?

I ate glass at Planet Hollywood

December 8, 2023May 15, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
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