Our May complaint numbers are out and they show a tightening race between American Airlines, which has received them most complaints since we’ve been keeping lists, and United Airlines.
After Charles Wohlust’s brother-in-law dies, American agrees to refund his ticket change fees. But then it doesn’t. What should he do?
When Leslie Hammond’s flight to London is canceled, she calls off her vacation. Why won’t American Airlines refund her ticket?
Even though Sampath Radhakrishna cancels his son’s airline ticket within 24 hours, his refund is missing in action. Now his credit card bill is due. Can the airline expedite the refund?
When Mark Schlangel’s flight is canceled, his airline refuses to rebook him on the next available flight, and he’s forced to buy a new ticket. Is he entitled to a refund?
Dale Reed’s American Airlines flight is canceled because of weather, but then reinstated. Should the company cover his hotel costs — or is that a lost cause?
Howard Madnick calls it the “disappearing reservation” trick. I’ll let him describe a bizarre series of circumstances that led to several reservations being made and then lost. American has offered a resolution, but he wants to know: Is it enough?
When someone starts an email with “Is this a completely lost cause?” the answer is usually, “yes.”
When Alan Estrebou is delayed by almost a day on American Airlines, the company promises him compensation. Then it backs out. Should American honor its word?
Yesterday, my colleague Kendall Creighton asked if the big three airlines have a “stranglehold” on three New York area airports.
