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CAR RENTAL

When Elie-Anne Chevrier rents a car from Hertz, she expects to pay $113. So why did the car rental company just charge her $840?

Hertz billed her for eight extra days on her car. Where’s the refund?

November 11, 2024February 24, 2023 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company. But nothing seems to be working, and now Avis is asking about its car.

He got into an accident in his Avis car. Why won’t the company take back the vehicle?

January 21, 2024March 14, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Renting a car can be complicated. You have to choose the right company and the right vehicle -- and there are decisions about insurance, tolls and fuel.

How to rent a car in 2025: the ultimate guide

December 31, 2024January 14, 2021 by Christopher Elliott

Renting a car can be complicated. You have to choose the right company and the right vehicle — and there are decisions about insurance, tolls and fuel.

Categories Answers, Ultimate Consumer Guides
It used to be a reliable money-saving car rental trick: Reserve a car at an off-airport location and take a taxi over. That way you don't pay airport fees.

Be careful using this money-saving car rental trick

April 16, 2025June 4, 2020 by Christopher Elliott

It used to be a reliable money-saving car rental trick: Reserve a vehicle at an off-airport location and take an Uber or taxi over. You can easily knock off 10  percent or more in airport fees.

Unfortunately, that loophole is closing.

Categories Commentary, On Travel
If you rent a car in Europe this summer, you might notice a few changes. The new rental car rules could be coming to America soon.

EU’s new rental car rules could be signpost for US

November 24, 2023May 22, 2017 by Christopher Elliott

If you rent a car in Europe this summer, you might notice a few changes. Pay attention to them. They could be coming to America soon.

Categories Commentary
These are the best consumer protections you've never heard of.

Here are the best consumer travel protections you’ve never heard of

February 1, 2024April 23, 2017 by Christopher Elliott

If you’re an experienced traveler, maybe you know about the Department of Transportation’s 24-hour rule for airline ticket purchases, or EU 261, the European consumer protection regulation for air travelers, or the Fair Credit Billing Act.

Categories Commentary

Slimy new car rental tricks you need to know now

February 1, 2024April 23, 2017 by Christopher Elliott

Does anyone not have a car rental horror story like Dave Dzurick’s? When Dzurick, a project manager from Tucson, Ariz., rented a car from Hertz in Milwaukee recently, a representative asked him if he wanted an upgrade. No mention of the cost.

Categories Commentary
Wrong rental car.

There’s something strange about this rental car

December 7, 2023December 13, 2015 by Christopher Elliott

During a recent visit to Atlanta, Sixt Rent a Car upgraded Samuel Ventola to a Jeep Patriot rental instead of the subcompact he had reserved. Maybe it wasn’t doing him a favor.

Categories Commentary

Heading to Europe? Beware of stealth traffic tickets

October 18, 2023December 5, 2015 by Christopher Elliott

Months after Ruth Carr returned from Italy, the citations started piling up in her mailbox: two for driving in a “restricted” area in Rome, another for a similar traffic violation in Vicenza.

Categories Commentary

Can helicopter parents survive a crash in Consumerland?

February 5, 2024October 31, 2015 by Christopher Elliott

Sally VanZandt’s car rental case was this week’s top post. She alleged that her grown son was ripped off by a smooth-talking saleswoman.

Categories Commentary
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