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CAR RENTAL

Crossing the Golden Gate bridge is the driving highlight of any visit to Northern California. But not for Claudia Moore.

Should car rental companies profit from toll roads?

January 29, 2024December 27, 2014 by Christopher Elliott

Crossing the Golden Gate bridge is the driving highlight of any visit to Northern California. But not for Claudia Moore.

Categories Commentary
Returns Hertz rental car an hour late and is billed an extra $134 for it. Is this a misunderstanding between Hotwire

Charged an extra $134 for my rental car because I’m an hour late

January 29, 2024November 14, 2014 by Christopher Elliott

Returns Hertz rental car an hour late and is billed an extra $134 for it. Is this a misunderstanding between Hotwire

Categories The Travel Troubleshooter
Amid the ongoing car rental wars, he noticed several scrapes on the side of his vehicle, which he brought to the attention of an employee.

In the car rental wars, which side is right?

January 29, 2024November 1, 2014 by Christopher Elliott

Amid the ongoing car rental wars, he noticed several scrapes on the side of his vehicle, which he brought to the attention of an employee.

Categories Commentary
You don’t have to be an expert on photographic evidence to take snapshots of your rental car before you drive off the lot, but it helps.

When you’re traveling, a picture can be worth a thousand dollars

January 28, 2024August 24, 2014 by Christopher Elliott

You don’t have to be an expert on photographic evidence to take snapshots of your rental car before you drive off the lot, but it helps.

Categories The Navigator
Landra Osmus doesn’t smoke. So when she checked out of the Comfort Suites at Sabino recently, she almost choked on her bill.

The travel industry cracks down on smokers

January 27, 2024August 17, 2014 by Christopher Elliott

… Read more

Categories The Navigator
There's damage to the rental car, at least according to Hertz. But is the car in the photo the same one she rented?

Broadsided by a Hertz rental car damage claim

January 30, 2025June 13, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Travel companies lie to you all the time. Why can't you lie right back? That's the provocative question raised by the Transparent Airfares.

If they lie to us, why can’t we lie back?

January 26, 2024May 10, 2014 by Christopher Elliott

… Read more

Categories Commentary
After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill — and then another bill. What happened?

When renting a car, no good deed goes unpunished

May 4, 2024January 10, 2014 by Christopher Elliott

After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill — and then another bill. Now the company wants to refer the matter to a collection agency. What happened?

Categories The Travel Troubleshooter
Glenn Rossi’s recent Avis car rental had him seeing double. Literally. Luckily there is a fix for that for travelers.

Billed twice by Avis car rental? There’s a fix for that, travelers

May 15, 2025January 5, 2014 by Christopher Elliott

Glenn Rossi’s recent Avis car rental had him seeing double. Literally.

Categories The Navigator
The checked-bag fee, often poorly disclosed. The resort fee billed to your room, you used the "free" wireless and unlimited local calls.

You deserve a refund for those junk fees

January 26, 2024December 14, 2013 by Christopher Elliott

What if they had to give it all back?

Categories Commentary
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