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Elliott Report

Elliott Report

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CONSUMER ADVOCACY

A critical part of Jaimin Patel's Mitsubishi Lancer is corroded. Although he pays for the repair, Mitsubishi ultimately recalls the component. Why won't the company cover his costs?

Mitsubishi issued a recall for my car. Why won’t it pay for the repair?

January 19, 2024June 27, 2023 by Christopher Elliott

A critical part of Jaimin Patel’s Mitsubishi Lancer is corroded. Although he pays for the repair, Mitsubishi ultimately recalls the component. Why won’t the company cover his costs?

Categories Featured, Problem Solved
Amy Lou Masick's unfortunate encounter with a call center scam sheds light on an important issue. Falling victim while seeking a JetBlue refund, she battled against the odds to reclaim her money. Her story serves as a cautionary tale, reminding us of the need to verify online information and understand airline policies, helping us to stay vigilant against such scams.

She called JetBlue, but airline scammers answered. Here’s how she fought back.

September 26, 2024June 19, 2023 by Christopher Elliott

The newest airline call center scam just cost Amy Lou Masick $500. She wanted to call JetBlue for a flight refund, so she Googled the airline’s phone number. And up popped the number of a company that was not JetBlue.

Categories Advocacy, Featured
Sears promises to cover the cost of Wanda Warren's dishwasher installation. Then it offers her a check for $180 -- which isn't enough. Does it owe her more?

Help! Sears won’t cover the cost of installing my replacement dishwasher

March 24, 2025June 6, 2023 by Christopher Elliott

Sears promises to cover the cost of Wanda Warren’s dishwasher installation. Then it offers her a check for $180 — which isn’t enough. Does it owe her more? 

Categories Featured, Problem Solved
Learn more about the process of securing a Ticketmaster refund when a concert is postponed. Learn to navigate ticket terms and conditions

Can I get a refund from Ticketmaster for this Alan Parsons concert?

January 19, 2024May 31, 2023 by Christopher Elliott

Joe Eckre has tickets to see Alan Parsons, but the artist has postponed the event. Can Eckre get a refund?

Categories Featured, Problem Solved
Ellen LaGow gets downgraded on a Lufthansa flight. The airline promises her a refund for her business class tickets. But it's been five months and there's still nothing in her account.

Downgraded on a Lufthansa flight. Where’s my business class refund?

September 19, 2025May 19, 2023 by Christopher Elliott

Ellen LaGow and her husband face an inconvenient situation when their return flight from Prague to Denver gets canceled because of a Lufthansa strike. Though they had upgraded to business class, they’re unable to enjoy the same comfort when they rebook on a United flight the next day. Can they get a refund of the fare difference?

Categories Problem Solved
Will Elizabeth Moeck finally get her $125 refund for the canceled David Foster concert? Find out if she can pull it off.

Hey Ticketmaster, where’s the refund for my David Foster concert tickets?

January 6, 2025May 10, 2023 by Christopher Elliott

Elizabeth Moeck bought tickets for the David Foster Hitman Tour in 2019, but the performance was canceled because of the pandemic. Why won’t Ticketmaster refund her tickets?

Categories Featured, Problem Solved
This article discusses a traveler's experience with a non-functioning Allstate Rewards gift card on a Princess cruise and how it was resolved.

My Allstate Rewards gift card didn’t work on my Princess cruise

January 19, 2024May 9, 2023 by Christopher Elliott

David Marsh encountered a frustrating problem while on his Princess Cruise – his Allstate Rewards gift card, worth $1,800, didn’t work. Both the cruise line and Allstate Rewards blamed each other for the issue, leaving David stranded in the middle.

Categories Featured, The Travel Troubleshooter
Michelle Sprekelmeyer is chasing down a missing $1,632 Hotels.com refund from the early days of the pandemic. What's taking so long?

Hotels.com promised me a refund years ago. Where is it?

May 8, 2025May 2, 2023 by Christopher Elliott

Michelle Sprekelmeyer is chasing down a missing $1,632 Hotels.com refund from the early days of the pandemic. What’s taking so long?

Categories The Travel Troubleshooter
If a pharmacy gives you too much medication, can you get a partial refund? One reader wants to know that after he receives $13,000 in pills.

He only needed 30 tablets. He received $13,000 worth of drugs

January 19, 2024April 25, 2023 by Christopher Elliott

If a pharmacy gives you too much medication, can you get a partial refund? That’s what one reader wants to know after he receives $13,000 worth of pills.

Categories Problem Solved
What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here's what to do.

What’s the Booking.com refund process? The company took my money!

March 27, 2025April 24, 2023 by Christopher Elliott

What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here’s what to do.

Categories Advocacy, Popular
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