Michael Margulis returns a Budget rental van in good condition, only to be hit with a $450 cleaning fee 18 days later. The car rental company’s delayed inspection report cites dirty floor mats but offers no proof or cost breakdown. Can a vague charge hold up without evidence?
Teresa McGee thought she’d done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.
Colombia has been at the top of Seann Malloy’s bucket list for years, so he recently started planning a solo trip to Cartagena and Medellín. He looked forward to sipping tinto coffee at a cafe and strolling the beach at Playa Blanca.
Cynthia Alviso’s new Frigidaire wall oven fluctuates between 35 degrees below and 60 degrees above its set temperature, ruining her baked goods. Despite four repair attempts, it’s still broken. Frigidaire insists the oven works properly. Can she get a refund?
Can AirAsia keep John Pracy’s $100? He’d booked a ticket from Cebu, Philippines, to Manila, the airline canceled the flight, and then it pocketed the money.
I’m still wondering how I ended up in seat 18E — a middle seat — on a Hong Kong Express flight from Phuket, Thailand, to Hong Kong. But it was an extreme inconvenience.
The Langham’s dinner buffet in Hong Kong is a showcase of Chinese cuisine. You can find an extensive selection of dim sum, wonton dumplings, barbecue, and tofu pudding for dessert. But the luxury hotel’s spread is also at the forefront of the city’s sustainability efforts.
When Simone Zeno can’t attend a j-hope concert because of a family emergency, StubHub agrees to refund her purchase. Then it backtracks and refuses to return the money. Can it do that?
Randall Lee returns a rental car to Avis after a 7-hour rental during which he only drove 57 miles — only to receive a $450 cleaning fee a week later for a “heavy smoke smell.” But hang on. Neither Lee nor his wife smoke. Can he get a refund?
Dave Weiss thought he’d done everything right with his iPhone trade-in. He sent his old phone back to Apple, expecting a smooth transaction and a $160 store credit.
