Sears refrigerator delivery problem: Can I get a refund?
Jonathan Schlefer has a delivery problem with his new Sears refrigerator. Despite repeated promises, the company won’t deliver it. Can he get his money back?
CONSUMER ADVOCACY
Travelers are lost in an AI maze. Here’s how to find a real person.
More travelers than ever are lost in an AI maze. Here’s what to do when you’re stuck talking to a chatbot.
Is the city I’m visiting safe? Here’s how savvy travelers can find out
How can you tell if the city you plan to visit is safe? It’s harder than ever to know. Here are some proven strategies.
I paid extra to change my flight on Norwegian Airlines — can I get my money back?
Tom Scruggs pays Norwegian Airlines a $79 change fee to get on an earlier flight. But then the airline rebooks him on a later flight. Can he get a refund?
How do you avoid the world’s most dangerous travel scam? Don’t fall for something “free”
Say the word “free,” and it’s enough to make even the most experienced travelers lose their marbles.
Has the travel industry turned its back on its smoke-free promises?
If you think your next trip will be smoke-free, think again. The travel industry has abandoned its smoke-free promises — mostly.
Bugs and dog urine in my vacation rental. I want a refund!
Mary Brewer’s vacation rental in Branson, Mo., is a mess, filled with bugs and dog urine. Can she get a refund for her bad vacation rental?
Hertz ran out of cars. Why is Booking.com keeping $65 for my rental?
What should you do if your car rental company runs out of cars? Can your online booking site just keep your money? Here’s the unfortunate truth.
PayPal problem: I have a broken Acer Chromebook — but no refund!
The screen on Laura Eichenhorn’s new Acer Chromebook is warped. But when she returns it, PayPal keeps her money — and the merchant keeps her computer. How do you fix this PayPal problem?