Do I really have to pay this $450 cleaning fee from Budget?
When Joseph Hall returns his car to Budget, it drops a $450 cleaning fee on him. Does he have to pay all of it?
CONSUMER ADVOCACY
A SIM swapping nightmare leads to a $3,809 bill from Best Buy. Can Chase help?
What is SIM swapping and how do you prevent it? Here’s how to protect yourself from identity theft and reclaim your money.
I want my money back for this hotel! Can I dispute a credit card charge made abroad?
Can I dispute a credit card charge I made abroad? That’s what one of our readers wants to know. Here’s the surprising answer.
How to protect yourself from travel fakes
Travel fakes like this are on the uptick in 2025. Criminals are using artificial intelligence to create fake websites, listings and social media profiles designed to separate you from your money.
My hotel had no record of my Booking.com reservation. Why can’t I get a refund?
Justin Baribeau books a hotel room online. But now there’s no record of his Booking.com reservation. Can he get his money back?
Hertz mistaken identity: I was blacklisted after Mexico rental mix-up!
Hertz says Shane Rich rented a car in Cabo San Lucas with two women. He says it’s a case of mistaken identity. Now the company has suspended his rental privileges. How can he reverse their decision?
Airline seats are too small. Here’s what we need to do.
Planes don’t just feel more cramped than ever — they are more cramped. There’s also a growing realization that small seats pose a real threat to our health and safety. And while there are ways to beat the system, the ultimate fix isn’t up to passengers.
My Electrolux refrigerator doesn’t work. Can you fix it?
The Electrolux refrigerator Gayle Douglas bought doesn’t work — and it never has. How many times should the company attempt a repair before it replaces or refunds the appliance?
Why won’t KLM refund my flex ticket?
After Mel Stevenson cancels her fully refundable KLM flex ticket, the airline only refunds her half the money. Can she get the rest?
Travel shaming is an epidemic! But what’s the cure?
Although travel shaming is a practice that’s as old as travel itself, it’s been picking up some momentum lately. Here’s how to handle it.