AI anxiety: How technology is turning travel into a trap — and what you can do about it
Worried about every little ding on your rental car? Do you always go into “anonymous” mode on your web browser before booking airline tickets?
CONSUMER RIGHTS
Hertz wants another $842 after my insurance paid — is that legal?
Victoria Muenchow hits a deer while driving a Hertz rental van, files a claim through her credit card insurance, and waits 10 months for Hertz to send a $5,873 bill. After her insurance settles the bill, Hertz demands an additional $842 for “diminished value” but can’t provide documentation. Can she fight this fee — and win?
StubHub charged me $747 in fees after Adele postponed her concert. But it promised not to!
Ellen Kwan-Portal just can’t let go of her Adele tickets.
Travel is more “nonrefundable” than ever — here’s how to get around that
Christina Anderson thought her hotel room in Reykjavik, Iceland, was refundable. But when her flight to Iceland was canceled because of bad weather, she made a stunning discovery: It wasn’t.
My American Standard shower doesn’t work! Can you help me get it fixed?
Doreen Waltrich pays American Standard $32,952 for a new bathroom, but now the shower doors don’t work. Why won’t the company fix it?
Tricked into a Palladium membership: My honeymoon nightmare
Angela Reiffer and her husband thought they were getting a free couples massage after they checked into a Palladium resort in the Dominican Republic for their honeymoon.
Help! Turo is charging me $500 for cracked paint on my rental car
Latisha Thompson rents a car through Turo and is charged $500 for a paint job that she says was defective to begin with. Can she get a refund?
Will Subaru take responsibility for this “fatally flawed” Forester?
Despite repeated repairs, Anita Smith’s 2020 Subaru Forester won’t start and is “fatally flawed.” Why won’t Subaru help her get it fixed?
This program didn’t work for me. Why can’t I get my $8,871 back?
After Tara Helman signs up for the Pompa Program, she doesn’t see any results. Now she’s trying to get her money back, but the company only offers a partial refund. Why won’t it honor its money-back guarantee?
Sixt promised to reimburse me $385 for these tires. Where’s the money?
When Ray Cook damages two tires on his Sixt rental car, the company promises to cover the expense of replacing them. But months later, he’s still waiting for his money.