“Extreme” travel inconveniences — and how to avoid them
I’m still wondering how I ended up in seat 18E — a middle seat — on a Hong Kong Express flight from Phuket, Thailand, to Hong Kong. But it was an extreme inconvenience.
ELLIOTT ADVOCACY
StubHub promised a refund after an emergency — but where’s my $2,561?
When Simone Zeno can’t attend a j-hope concert because of a family emergency, StubHub agrees to refund her purchase. Then it backtracks and refuses to return the money. Can it do that?
Help! My iPhone trade-in got lost in the mail!
Dave Weiss thought he’d done everything right with his iPhone trade-in. He sent his old phone back to Apple, expecting a smooth transaction and a $160 store credit.
Planning a trip for 2026? Don’t miss this must-have accessory, say experts
It’s not fear driving Harry Wenkert to make a “must-have” travel purchase for 2026. It’s peace of mind, he says.
Can this airline protect paradise?
Air Tahiti Nui isn’t just flying tourists to paradise; it’s fighting to save it. The airline punches above its weight with a sustainability program that rivals major carriers.
Best Buy refused to replace a broken appliance — until this happened
Amber Lise is trapped in an eight-week ordeal with Best Buy over a malfunctioning microwave oven. Best Buy repeatedly denies her exchange request. Is there a way to change its answer?
Aer Lingus withholds a full refund after a flight cancellation. What should I do?
After Aer Lingus cancels James Jones’ flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744 and then it stops responding to his emails. What can he do to get the money back?
StubHub misled me about my $331 concert ticket refund. What should I do?
When Christi Barguig’s concert is canceled, StubHub offers her a refund. Then it sends the money to the wrong person.
Help! Airbnb banned me for life — but won’t say why
After Airbnb bans Kevin Donovan for life, he tries to find out why. But Airbnb won’t tell him. Will it tell this consumer advocate?