Are “unpublished” hotel reservations too hard to cancel?
Derek Ho’s Expedia booking goes sideways, and he needs help. Can this trip be saved?
EXPEDIA
Unnatural disaster: What to do when your hotel doesn’t have room
The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to confirm your reservation — especially when the place you’re visiting is reeling from a natural disaster.
So you have a screen shot of your Expedia booking — so what?
One of the cardinal rules of getting better customer service is keeping meticulous records. When you’re booking online, a screen shot of the purchase is your trump card.
Help! Code-sharing confusion grounded my vacation
Jay Middour’s flight to the Bahamas never happens because of a code-sharing disaster. His vacation is ruined and the airline still has his money. Can this trip be saved?
Hey, that’s no four-star hotel!
Albert Muick books a four-star hotel through Expedia in Prague. Turns out, it’s just a three-star property. When he asks for a refund, he’s sent a series of form letters. What now?
The Travel Troubleshooter: Airline won’t refund my ticket after my husband dies
After Ursula Maul’s husband passes away suddenly, she tries to get a refund for his nonrefundable ticket. But neither her online agency, nor her airline, will help her. Does she have any other options?
Can this trip be saved? Hotwire didn’t have the best hotel — or the best deal
Hotwire’s low-price guarantee says you can be “sure they’re the lowest prices you’ll find.” But that’s not what Carol McCoy discovered when she booked a hotel in Rehoboth Beach, Del., on a recent holiday weekend.
Dead passengers can’t use a flight credit — or can they?
David Walters’ wife passes away before they can fly from Dallas to Midland, Texas. But when he asks his online travel agency for a refund, it refuses, saying the airline will only offer a credit. But dead passengers can’t use a flight credit — or can they?
Hey, what happened to my Expedia airline ticket refund?
Dan Lachapelle is promised a prompt refund for his canceled Antigua vacation. But it’s been weeks, and there’s no sign of the money. Now his online agency isn’t responding to his queries. Will he ever see the money again?
Sorry, wrong address: Enterprise car rental turns down Expedia customer at the counter
Regular readers of this site are familiar with car rental companies’ no-rent lists. But did you know that there are other instances in which a company might refuse you a car — even if you have a completely legitimate reservation?