My ticket change request is lost in translation. Can I get my $4,352 back from Austrian Airlines?

Published January 28, 2026

Updated February 11, 2026

Randal Marchessault watches in disbelief as Austrian Airlines refunds him just $108 after a botched ticket change request. But the airline rebooks his wife’s identical ticket without any problem. Now he’s fighting to get a $4,352 refund.

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Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.