The Travel Troubleshooter Archives

Cunard cancels Jacque Ewing-Taylor's transatlantic cruise and promises to reimburse her expenses. But it doesn't. Can she make Cunard give her a refund?

Cunard canceled my cruise, but it won’t give me a full refund!

January 18, 2024December 14, 2023 by Christopher Elliott

Cunard cancels Jacque Ewing-Taylor’s transatlantic cruise and promises to reimburse her expenses. But it doesn’t. Can she make Cunard give her a refund?

Here's an Expedia refund dilemma: One airline canceled a woman's flight but then gave her a credit she couldn't use. Can our advocates fix this?

Expedia owes me a flight refund. Instead, I have a credit — on Qantas!

April 29, 2024December 11, 2023 by Christopher Elliott

Here’s an Expedia refund dilemma: One airline canceled a reader’s flight but then gave her a credit she couldn’t use. Can our advocates fix this?

Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?

British Airways refund disaster: I’m still waiting for my pandemic ticket refund!

October 29, 2025December 8, 2023 by Christopher Elliott

Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?

His cruise line wants another $600 from a customer for his airfare. What should he do about this Viking Cruises customer service problem?

Viking Cruises customer service problem: Can they charge another $600 for my Delta flight?

January 18, 2024December 1, 2023 by Christopher Elliott

His cruise line wants another $600 from a customer for his airfare. What should he do about this Viking Cruises customer service problem?

Tyson Love's nightmare Airbnb experience leaves him in a damaged, dirty rental. After a meager $14 refund offer, he turns to our advocates.

Can I get my Airbnb cleaning fees refunded for this dirty rental?

September 17, 2024November 21, 2023 by Christopher Elliott

Tyson Love’s nightmare Airbnb experience leaves him in a damaged, dirty rental. After a meager $14 refund offer, he turns to our advocates.

When Amtrak cancels John deCastro's train from Boston to Baltimore, he asks for a refund. But there's another ticket involved -- and Amtrak isn't responding.

Amtrak refund problem: Why can’t I get a credit for a new ticket?

January 14, 2026November 13, 2023 by Christopher Elliott

When Amtrak cancels John deCastro’s train from Boston to Baltimore, he asks for a refund. But there’s another ticket involved — and Amtrak isn’t responding.