Breeze Airways lost our bags. Can you help me find them?
Breeze Airways loses Benjamin Wallis’s luggage and won’t answer his calls. How can he get his bags back?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?
Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation — or compensation.
Why won’t Swiss International Air Lines compensate me for my lost luggage?
When Swiss loses Mark Bromley’s luggage on a flight from Zurich to Geneva, he files a claim for compensation. He never hears back. Does he deserve anything?
This Vacasa rental is a dump. Can I get my money back?
The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back?
American Airlines downgraded us. Can I get the fare difference refunded?
American Airlines downgrades Thomas Sennett and his family to economy class on their flights from Boston to Phoenix. Why isn’t it refunding the fare difference?
Avis promised me a refund of $1,016 — so where is it?
What happened to Michael Kivel’s refund from Avis? The company promised him his money after he had to cancel his car rental reservation. Is the money lost?
Billed twice for my hotel room. Where’s my Booking.com refund?
When Mary Anne Morgan stays at a boutique hotel, her online travel agency charges her twice. Can she get one of the payments back, or does Booking.com get to keep it?
Travel Insured International owes me $12,780. Where’s the money?
John Schwager has been waiting months for his travel insurance payment from Travel Insured International. What’s the holdup?
Where’s the $10,954 travel insurance check for my canceled Overseas Adventure Travel tour?
Howard Gleckman’s wife breaks her ankle just before the couple is scheduled to embark on an Overseas Adventure Travel tour. But now their insurance check has been delayed five months. What’s going on?
I might be on Alamo’s Do Not Rent list. Can you find out?
Noah Finkel thinks he might be on Alamo’s dreaded Do Not Rent list, but he can’t get a straight answer — or rent a car. How do you find out?