She blamed Chase for draining $2,730 from her account, but it was a cash flip scam
What is a cash flip scam? One Chase cardmember discovered the answer the hard way when she tried to invest her money. Is a refund possible?
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
My cruise line changed my itinerary! Can you help me fix it?
Can you get your money back or a credit when your cruise line changes your itinerary? Yes — and I’ll show you how.
This is how to quit your loyalty program for good
The latest loyalty program changes have disappointed legions of frequent travelers. Here’s how to quit your loyalty program for good.
How to get a refund from your hotel — even when it doesn’t want to give you one
What if your hotel promises you a refund but then gives you nothing? That happened to one of our readers. Here’s how to fix the problem.
Here’s the secret to boarding a plane the right way
There’s a right way to board a plane, and you’re probably not doing it. Actually, it might be more accurate to say your airline isn’t doing it.
Is it safe to buy travel from a warehouse club like Costco?
It might be safe to book your next trip through a warehouse club like Costco, BJ’s or Sam’s Club. But it depends on your definition of safe.
Can Holiday Inn charge me $700 for damaging the TV in my room?
Can a hotel charge your credit card for damage to your room? The Holiday Inn just did it to one of our readers. What are his rights?
This is how to fight an unfair car rental damage charge — and win
Car rental companies hit their customers with unfair damage charges all the time. Here’s how to avoid a false damage claim.
How do you get out of a $28,000 timeshare mistake? Definitely not like this
Ling Lu Yamaki wanted to get out of her timeshare with Hilton Grand Vacations after she discovered a serious problem with it.
“A cruise from hell”: Raw sewage in my cabin on Holland America!
How do you solve a problem with a cruise? Here’s one Holland America passenger who had raw sewage in his cabin. And this is how he fixed it.