These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Here’s a dirty little secret about the U.S. Department of Transportation’s record $4.1 million fine against American Airlines for violating the tarmac delay rule, announced with great fanfare yesterday: Passengers probably won’t see a dime of it.
When Patricia Peticolas received an urgent call from Chase Bank warning her that someone had stolen her identity on Zelle, she wanted to do everything she could to help.
In a world where words are easily ignored by a company, here are five things you can say that will cause your complaint to fail.
Frontier Airlines overcharged Abbey Colville for her luggage on a recent flight from Denver to Detroit. Way overcharged her.
Try as hard as he might, Daniel Conti can’t redeem his $200 Verizon gift card.
He’s called Verizon. He’s written. He’s chatted online. But the card doesn’t work.
The newest airline call center scam just cost Amy Lou Masick $500. She wanted to call JetBlue for a flight refund, so she Googled the airline’s phone number. And up popped the number of a company that was not JetBlue.
As Kay anxiously waits for a resolution from Amazon, little does she know that her questionable actions during the return process may have triggered a web of suspicion. With mounting evidence suggesting her potential dishonesty, will Amazon uncover the truth behind the manipulated return label? And more importantly, will Kay ever see her $151 refund or face the consequences of her actions? The final answer lies just beyond the horizon.
When Laurie Mannino tried to change her airline tickets on British Airways, she ran into a common problem: The airline kept her on hold for hours.
So she Googled “talk to a human at British Airways” and found a number that picked up on the first ring.
It was a fake.
Chuck Brown sent money to the wrong person through Zelle. Will he ever get it back?
A woman who rented a beach house on Lake Michigan is horrified to find a chipmunk nesting in her bedroom. Now she’s trying to get her money back from Vrbo.
