These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
When the Radisson Hotel cancels a reservation made with points, a Taylor Swift fan is left in a bind to find last-minute accommodations. Learn about your rights and available options in this situation.
Can you be banned by Uber as a rider but continue driving for them? Here’s the unbelievable but true answer.
What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here’s what to do.
If you’re having trouble with a company, the Elliott Method can help you fix any consumer dispute.
Chuck Reiter hoped the third time would be the charm for his new Whirlpool stove. The company had already delivered two faulty appliances and reluctantly replaced them, but his weird adventure in Whirlpool hell was about to get even weirder.
If you return a product to Amazon, but it says the package never arrived, what can you do?
How do you get on a car rental company’s Do Not Rent list? And can it really keep your money if you make a nonrefundable reservation?
More than halfway through her stay in a Vrbo vacation rental in Mount Holly, N.C., a neighbor told Anne Penner a shocking secret about her host: He was about to go on trial for arson and murder.
Julie Duteau noticed something strange on her last two phone bills: a surprise $10 fee for a “modem lease.” Find out how to avoid unwanted surcharges like this on your bill.
Can a cruise line charge you more to leave your cruise early? As a matter of fact, it can. But should it charge you? That is what we’re here to find out.
