Skip to content
Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Christopher Elliott’s books
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • About
  • Contact Us
Get Help
Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Christopher Elliott’s books
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • About
  • Contact Us

CONSUMER RIGHTS

Gerry Bauer had high hopes for an easy refund process with Vrbo, but will he be left empty-handed for his canceled vacation home reservation?

He tried to cancel a reservation and receive a refund. Vrbo charged him $31,995 instead

January 19, 2024March 5, 2023 by Christopher Elliott

Can a Vrbo take $31,995 from your bank account and leave you with nothing? It happened to Gerry Bauer. Here’s how to make sure it doesn’t happen to you.

Categories Advocacy
When Betsy Bair's husband loses his job, they cancel their Vrbo rental. Are they going to lose all their money even though Vrbo offered them a refund?

Vrbo offered a refund after my husband lost his job. Where is it?

January 19, 2024March 2, 2023 by Christopher Elliott

When Betsy Bair’s husband loses his job, they cancel their Vrbo rental. Are they going to lose all their money even though Vrbo offered them a refund?

Categories The Travel Troubleshooter
When Elie-Anne Chevrier rents a car from Hertz, she expects to pay $113. So why did the car rental company just charge her $840?

Hertz billed her for eight extra days on her car. Where’s the refund?

November 11, 2024February 24, 2023 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Todd Brown's mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

His bed arrived in pieces. Can he get a refund from Amerisleep? 

January 19, 2024February 21, 2023 by Christopher Elliott

Todd Brown’s mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

Categories Problem Solved
Jeff von Bargen discovered mouse droppings in his vacation rental in San Luis Obispo, California and left the home after a sleepless night. The owner offered to refund part of von Bargen's rental fee in exchange for a five-star review, but von Bargen refused and contacted Vrbo, the vacation rental platform he used to book the property.

Mice in my vacation rental! But why can’t I get a refund?

September 20, 2024February 20, 2023 by Christopher Elliott

What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?

Categories Advocacy
After Ekaterina Quinones returns her merchandise to T.J. Maxx, it agrees to a full refund. Then it fails to repay the money. What's going on?

Why won’t T.J. Maxx refund my purchase on PayPal?

January 19, 2024February 18, 2023 by Christopher Elliott

After Ekaterina Quinones returns her merchandise to T.J. Maxx, it agrees to a full refund. Then it fails to repay the money. What’s going on?

Categories Problem Solved
Learn how to resolve any consumer dispute using the Elliott Method. Discover the three core principles and practical application of the Elliott Method to successfully resolve your consumer complaint.

How to win your consumer dispute using the Elliott Method

January 19, 2024February 9, 2023 by Christopher Elliott

Learn how to resolve any consumer dispute using the Elliott Method. Discover the three core principles and practical application of the Elliott Method to successfully resolve your consumer complaint.

Categories On Travel
She canceled her credit card. Will she ever see her refund for the BTS concert?

She canceled her credit card. Will she ever see her refund for the BTS concert?

November 24, 2024January 6, 2023 by Christopher Elliott

When BTS cancels Barbara Evans’ show, Ticketmaster offers her a refund. There’s just one problem: She canceled the credit card she used to pay for the tickets. Will she ever see the money again? 

Categories Problem Solved
Princess Cruises denies Linda Martin and her husband boarding on a cruise of the British Isles, it promises to take care of them. But then it doesn't.

Princess Cruises denied us boarding because of a positive COVID test. Where’s our refund?

January 19, 2024December 22, 2022 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Lufthansa canceled Nancy Plasschaert's flight, her online agency offers her a full refund. But an year later, nothing moved.

Lufthansa canceled my flight a year ago. Where’s my $3,450 refund?

January 19, 2024November 10, 2022 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Older posts
Newer posts
← Previous Page1 … Page12 Page13 Page14 Next →

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

Get Help

Our Newsletter

Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Did we mention it's free?

Sign Up

What's This Site?

The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.

Join Us

Follow Us

© 2026 Elliott Report | Privacy Policy
  • Home
  • Features
    • Advocacy
    • Problem Solved
    • On Travel
    • The Travel Troubleshooter
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us
  • Get Help

Don't Miss a Story!

Our award-winning newsletters, Elliott Advocacy Today, Elliott Confidential and Elliott's E-Mail, keep you posted on our random acts of consumer advocacy. Plus, we have insightful letters, insider tips, and more. 

Invalid email address
Thanks for subscribing!