Oh no! Will I ever get my money back from Barcelo?
It’s been four months since Barcelo Maya Palace Resort promised Michael Lavender a refund for his nonrefundable $1,692 hotel reservation, and he’s beginning to think he may never get it.
CONSUMER RIGHTS
Blacklisted by a travel company? Here’s how to avoid it — and what to do if you’re banned
If you’re banned by a travel company, how do you get unbanned? It’s happening to more people than ever. Here’s what to do.
How do you get out of a $28,000 timeshare mistake? Definitely not like this
Ling Lu Yamaki wanted to get out of her timeshare with Hilton Grand Vacations after she discovered a serious problem with it.
Help! Amazon lost my Pixel phone and now it won’t refund me
When Jack Price tries to return his Google Pixel 6 phone to Amazon through UPS, the phone gets lost. Will he ever get his $518 back?
I want to cancel my ADT contract. Can I get out of this $527 fee?
When Robertann Usher’s home security company merges with ADT, he discovers he has a five-year contract with a higher price. Getting out will cost him $527. Is that legal?
Help! Sears won’t cover the cost of installing my replacement dishwasher
Sears promises to cover the cost of Wanda Warren’s dishwasher installation. Then it offers her a check for $180 — which isn’t enough. Does it owe her more?
What’s the Booking.com refund process? The company took my money!
What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here’s what to do.
My Whirlpool stove is defective again. How do I get it fixed?
Chuck Reiter hoped the third time would be the charm for his new Whirlpool stove. The company had already delivered two faulty appliances and reluctantly replaced them, but his weird adventure in Whirlpool hell was about to get even weirder.
Airbnb banned me because I used to live in Russia. But it’s complicated.
When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.
This surprise fee made her phone bill skyrocket
Julie Duteau noticed something strange on her last two phone bills: a surprise $10 fee for a “modem lease.” Find out how to avoid unwanted surcharges like this on your bill.