CONSUMER RIGHTS Archives

Elderly couple denied Priceline car rental due to unclear age restrictions. Learn about rental car age policies and what to do when your reservation isn't honored.

Am I too old to rent a car? These Priceline rules are confusing

June 19, 2025June 16, 2025 by Christopher Elliott

Is Jan Goodwin too old to rent a car from Priceline? According to the company, the answer is no. Wait, I mean yes.

Passenger paid for premium economy, received economy tickets via Booking.com. Dispute involves multiple parties and refund refusal. Understand your rights when downgraded and how to escalate booking errors.

Booking.com downgraded my flights from London to Tokyo. Why can’t I get my $3,097 back?

June 12, 2025June 9, 2025 by Christopher Elliott

If you paid for an upgraded airline seat but then got sent back to economy, what would you do? That’s the problem Elliw Hughes had to solve on a recent Air China flight from London to Tokyo that she’d booked through GoToGate and Booking.com.

Passenger seeks full refund after Aer Lingus switches aircraft due to a strike, leading to a charter flight. Understand your rights when airlines change service, negotiation strategies, and how to get a fair resolution in flight disruption cases.

Aer Lingus Switched my aircraft. Am I entitled to a refund?

June 5, 2025June 2, 2025 by Christopher Elliott

Is an aircraft switch enough cause to ask for a full flight refund? Stephanie Szigetvari wants to know — and the answer might surprise you. It surprised me, and I don’t surprise easily.

Vanessa Wilkins purchased a ticket for a Remi Wolf concert, excited to see Rachel Chinouriri as the opening act. However, after discovering that Chinouriri had dropped out before her purchase, she sought a seatgeek refund. Learn how she navigated the process and ultimately secured her refund.

Should SeatGeek refund my tickets after Rachel Chinouriri dropped out of the show?

June 1, 2025May 30, 2025 by Christopher Elliott

Vanessa Wilkins buys a concert ticket through SeatGeek, but when the artist she wants to see drops out, can she get her money back?

After American Airlines canceled Nathan Ciurzynski's flight due to Hurricane Milton, he was offered only a flight credit. Frustrated, he sought a full refund. Learn how he navigated the refund process, leveraging new regulations to secure his $321 back, and what steps he took to resolve the issue. American Airlines

American Airlines canceled my flight after a hurricane — why am I only getting this credit?

June 28, 2025May 28, 2025 by Christopher Elliott

Nathan Ciurzynski’s flight from Tampa to San Diego is canceled because of a hurricane. When he asks American Airlines for a refund, it offers a flight credit instead. Can he get his money back?

Benjamin Marmer, a college student, faced a frustrating situation when his new Dell laptop was marked as delivered by FedEx, but he never received it. Caught in a loop between Dell and FedEx, he sought help. Discover how he ultimately secured a replacement for his lost laptop.

Is this Dell lost laptop a lost cause?

May 24, 2025May 23, 2025 by Christopher Elliott

Benjamin Marmer orders a new computer from Dell. But it never arrives, even though Dell ships it via FedEx. Is his computer a lost cause?

Sherry Fadely was denied boarding on her Aer Lingus flight in Madrid, despite having a ticket booked through Alaska Airlines. She spent $3,244 on a new ticket. After months of seeking a refund, Alaska Airlines agreed to refund her miles and pay $3,244 in compensation following advocacy, highlighting the complexities of code-sharing and the importance of knowing passenger rights under EU regulations like EC 261.

Denied boarding compensation: Why Alaska Airlines owes a $3,244 refund under EU261

May 23, 2025May 21, 2025 by Christopher Elliott

Sherry Fadely is turned away at the gate when she tries to board her flight in Madrid. Can she get compensation for being denied boarding? And who should pay her?

Scott Rosenblatt canceled an Uber Eats order within 30 seconds but was slapped with a cancellation fee—even though the restaurant hadn’t started preparing his food. After Uber refused a refund, he disputed the charge with his credit card company… and won. Uber retaliated by blocking his account indefinitely. Consumer advocate Christopher Elliott stepped in, exposing Uber’s harsh policy of banning users who win chargebacks. Following advocacy, Uber quietly reinstated Scott’s account but ignored questions about its flawed system. A stark warning: Disputing charges with gig platforms can backfire, leaving customers locked out of essential services.

Banned by Uber after I won my credit card dispute — can you help?

May 17, 2025May 16, 2025 by Christopher Elliott

Scott Rosenblatt canceled his Uber Eats order but still had to pay for it. Now Uber is blocking his account. Can he get them to drop the charges and unfreeze his account?

Dawn Nelson's trip to Oaxaca turned into a refund nightmare when Booking.com canceled her hotel reservations. After weeks of repeated requests for documentation, she felt stuck in a loop. Learn how she navigated the process and ultimately secured a $2,948 refund for her accommodations.

This is ridiculous! Booking.com owes me $2,948 and I’m stuck in some kind of loop

May 13, 2025May 12, 2025 by Christopher Elliott

Dawn Nelson’s trip to Oaxaca, Mexico, for the Day of the Dead celebrations should have been a memorable experience.

Shira Newman encountered a frustrating situation when she was charged three times for a single ticket to a Ms. Pat show. Despite the event organizer agreeing to refund the duplicates, Eventbrite's fees remained a hurdle. After escalating her complaint, she ultimately received a full refund, including the fees.

Ms. Pat fan faces an Eventbrite fee fiasco. Can she get a refund?

May 10, 2025May 9, 2025 by Christopher Elliott

Shira Newman buys one ticket to a Ms. Pat show but ends up with three. Why can’t she get a full refund for the two unwanted tickets? And why isn’t Eventbrite helping her?

Don't Miss a Story!