Steve Eliason cancels a hotel booked through Hotels.com after the owner goes into labor and closes the property. But Hotels.com still charges him for the room. What happens when a third-party booking site fails to honor a cancellation?
When Corwin Simmonds rented a car from Budget in Marseille, France, he never expected a simple transaction to become a frustrating ordeal with multiple overcharges and a bewildering lack of customer service.
When Denise Elwell booked a Celebrity cruise, the last person she expected to have a dispute with was her travel advisor.
Imagine settling into your economy class seat on a 13-hour flight, only to find a stranger’s shoes occupying the space beside you.
When Jose Portela tries to cancel one of his airline tickets on ITA, the carrier cancels the wrong one. Now he has to pay more for a new ticket. Shouldn’t the airline cover his loss?
When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. How can she fix this Nortstrom return problem?
Marian Houk’s problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure — my failure.
Tom Scruggs pays Norwegian Airlines a $79 change fee to get on an earlier flight. But then the airline rebooks him on a later flight. Can he get a refund?
If you have a SeatGeek ticket problem, how much does the company have to do to make things right?
